Terms & Conditions

Last updated: 20 October 2026.

Using the shop

Takween is a handmade tufted-rug shop. These terms apply when you use this website and request a rug order. Please provide accurate contact and delivery details and review the product, size and personalised text before confirming your request.

Order confirmation and changes

Contact us on WhatsApp through our Contact page about your design or any requested change. An order request is not the same as confirmation. We confirm the details with you; if you want to change or cancel a request, contact us so we can review its current status and the available next steps.

Prices and checkout

Available prices and the order total are shown in AED. A product with no set price displays “Price coming soon” and cannot be added to the cart. Delivery is free to all seven UAE emirates. Hosted card checkout is handled by Stripe. The shop currently uses Stripe test mode: test checkout is for testing and does not collect a real payment. Any actual order arrangement must be confirmed with us separately.

Delivery and product problems

Delivery is in 2–7 days after the order is confirmed. Read our Shipping & Delivery policy and Returns & Exchanges policy. Personalised and custom rugs cannot be returned or exchanged unless there is a problem, such as a fault or damage on arrival. Contact us on WhatsApp with photos so we can fix or replace the rug.

Questions and applicable rights

Contact us first if you have a question or concern about an order. These terms are subject to applicable UAE law and do not remove your statutory consumer rights. Please also read our Privacy Policy.