Returns & Exchanges

Personalised and custom rugs

Personalised and custom rugs are made for your order and cannot be returned or exchanged unless there is a problem, such as a fault or damage on arrival.

If your rug arrives faulty or damaged

Contact us on WhatsApp through our Contact page. Send your order number, a description of the problem and clear photos of the rug and the affected area. We will review the problem with you so we can fix or replace the rug.

Please contact us before sending a rug back, so we can agree on the next steps. For questions about another type of rug, contact us with your order details.

Your rights

This policy does not limit any rights you have under applicable consumer law.